1. When I answer the phone, I expect that there will be someone on the other end. Do not wait two or three seconds to start speaking. And especially don't say, "hello?" back to me. You called me, remember?
2. Speak clearly, caller from Cardholder Services. My son thought you were from a "Carnival Circus." (But . . . he isn't the best listener . . . so I guess I'll give you a pass on this one.)
3. If you ask for Mr. Rellim and a male voice says, "Sorry, I'm dead," just hang up. You are not speaking to a phantom. He cannot donate to your cause. The man is just messing with you and is not going to buy whatever it is you are selling.
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