Aren't they supposed to make our life easier?!
Yesterday I logged onto my online bill pay system and noticed that my credit card payment had been made on the 14th, but that the payment had been refunded back to my checking account two days later. At first I figured that meant I was the millionth customer or something and the credit card company paid my bill.
No such luck.
Today I had to talk to customer service reps (several times) and ended up making a RUSH payment (with a $15 service charge) in order to avoid a late fee of $39. Who's fault was it and why did I have to pay for it?
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